We have a fantastic opportunity for a Coordinator to join our team, based at our Head Office in Elderslie.
The successful candidate will play a vital role in coordinating day-to-day support requests, maintaining accurate system records and providing a high standard of service to both internal teams and external customers. Working in a fast-paced environment, you will be responsible for prioritising tasks, managing information across multiple systems and supporting the wider team to deliver timely and effective services across the rail network.
Role Responsibilities
- Accurate data entry of all operative job sheets to management system
- Liaising with sub-contractors on planning and completion of works
- Assisting with work planning, ensuring all timescales are adhered to and deadlines are successfully met
- Administering all correspondence, filing and scanning received
- Updating of operators’ paperwork, both internal employees and sub-contractors
- Creation and distribution of job packs
- Notifying Commercial team of job quotes from employees and sub-contractors
- Answer telephones and transfer to appropriate staff member, including transferring to on-call manager
- Updating and providing reports
- Ad hoc tasks, as required
Role Experience/Qualifications
- Experience in a similar role
- Ability to organise and prioritise own work schedule
- Skilled planning and problem solving
- Working knowledge of Microsoft Office packages, namely Excel & Outlook
- Excellent verbal and written communication skills
Benefits Package
- Competitive salary
- Company Pension
- 31 days annual leave, inclusive of bank holidays
- Learning and Development opportunities